Privacy policy
The policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by The Silk Chamber or to people that are not engaged, employed or managed by us.
Through this document, we wish to make you feel at ease while using our website, and not hesitate while sharing important information with us. We like to make you aware that by using our website, you are agreeing to the collection of certain data.
Information that may be collected from you?
The Silk Chamber collects the details provided by you on registration together with information we learn about you from your use of our service and your visit to our website.
Kindly note that The Silk Chamber does not access your payment card details (i.e credit/debit card number, expiration date, CVV etc.) When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using industrial cipher, and are securely transmitted to your card issuer for obtaining an authorisation decision. At no time during the purchase process or thereafter does The Silk Chamber have access to, or store, your complete card account information.
When/how do we collect the information?
We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, e-mail address, billing address, delivery address, pin code, mobile number etc.). Upon registration you may receive communications from us (e.g. newsletter, updates). Even when you transact as a guest, we collect identifiable information (such as name, e-mail address, billing address, delivery address, pin code, mobile number etc.).
We use this information to contact you about the services you are using on our website and services in which you have expressed interest.
When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfil your requested service. You must provide contact information (such as name, e-mail and shipping address).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Who do we share your information with?
We do not share or rent your information with third parties except our agents and alliance partners.
Agents
We use the services our enabling partners such as outside shipping companies to fulfil orders, and credit/debit card companies to process the payment for goods and services ordered from The Silk Chamber website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
You may pay for your purchases on thesilkchamber.com using one of the following options:
- Valid credit/debit cards (Visa, Mastercard or AMEX).
- Valid debit cards (Visa, Mastercard or AMEX) may be used, if your issuing bank permits you to use these online secure card payments.
- thesilkchamber.com accepts all Visa and Mastercard credit/debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling.
- To enhance security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using industrial strength cipher, and are securely transmitted to your card issuing bank for obtaining an authorisation decision. At no time during the purchase process or thereafter, does The Silk Chamber has access to, or stores, your complete card account information.
- For greater security, we have enabled our systems to be verified by Visa and Mastercard Secure Code Facility, applicable to Visa, AMEX and Mastercard respectively. This is an additional security measure necessitating you to enter a password security which only you, the card holder, can have access to. Also, we do not capture any such passwords and you enter this directly into a bank secure system.
- It is not uncommon for a request for credit/debit card authorisation to fail once or twice before the card is finally authorised. This happens due to problems with your card issuing bank servers. You must try again till you get a successful notification.
At times, the bank payment servers or your issuing bank payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the transaction within 24 hours.
Policy Updates
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting on this website.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage.