Refund policy

We have a stringent quality control system in place and take good care in deliveries. However, in an exceptional situation if you are not happy with your purchase, please note our store policy pertaining to cancellation, return and exchange.

Order Cancellation

• Cancellation will only be accepted if your order hasn't been shipped, provided that no fall & hemming/pico has been added on your order request. 
• Should you cancel your order, you will receive a credit amount voucher/note equivalent to the value of your order for any subsequent purchase on the website.
• Only unstitched garments (sarees, stoles, shawls and dupattas) are eligible for cancellation. Orders for fabrics and apparel/blouses cannot be cancelled.

Eligibility criteria on Exchange

Your purchase may be eligible for exchange as per below criteria:

• Sarees, mekhela sador, scarves and shawls are not eligible for returns or exchange unless the product delivered has a genuine quality/manufacturing defect or fulfilment errors, i.e. product doesn't match the item in the order confirmation.
  
• Product should be unused and in the same condition as you received it with its original packaging & the tags.
• Blouses are eligible for size exchange, within 14 days of delivery if original packaging and tags are intact & the product is not used or washed.
  
• Sale items and custom-made products are not eligible for return or exchange.
  
• Returns for damaged merchandise apply only to online purchases. Items purchased at our retail store or brought in exhibitions and pop ups cannot be returned.
  
• International orders are not eligible for returns or exchange.
  

Exchange Process

If your purchase meets the above criteria, send us an e-mail mentioning your order number and photos of the item’s condition within 3 days of receiving the product. Clothing sent to us without a prior email will not be accepted. 

We accept returns/exchanges within 14 days with a return request raised within 3 days of receipt of clothes. No return and exchange request would be accepted if the request is raised after 3 days of receiving the shipment.

• For damage/quality issues or fulfilment error, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
  
• In case of apparel/blouse size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.
  

Upon receiving your email, our quality control team will analyse your concern and approve/reject your return request. Return shipping costs are to be borne by the customer. We do not have a return pick up policy. We are not responsible for return/exchange items until they reach us.

We address each request on a case-by-case basis but we will try our best to work towards a satisfactory solution. Customers are  requested to verify and review order(s) including colours, sizes, quantities, etc. of textiles/garments before placing the order.

Refund Policy

• If your purchase meets the eligibility criteria stated above, we will exchange and offer a fresh piece.
  
• In case we are unable to do so, we will email a credit note to the registered email address or the e-mail address used while making the purchase.
  
• Credit amount will not include shipping charges, including those to return the product to TSC.
  
• The store credit will be valid for three (3) months/90 days from the date of issue and can be redeemed both online and in-store.
  

Disclaimer: All return requests are subject to the discretion of the TSC team. Given the nature of our products, we hold the right to not accept returns in case the product is used or damaged by the customer.