Frequently Asked Questions

SHIPPING RELATED QUERIES

Deliveries within India qualify for free shipping above a minimum spend. For international deliveries, shipping charges vary based on package weight and country of destination. We provide free international shipping for orders above ₹30,000.

We ship within 3-4 days of you placing the order. For domestic shipping within India, it takes 5-7 business days for delivery. For international shipping, it may take about 3-4 weeks for delivery. In case of any exception, we would inform you via e-mail. 

Once your order is placed, TSC assigns your order to one of our logistics partners. An email would be sent to you with the details of the logistics partner along with the AWB number. All you need to do is click on the link in the email sent to you after the order is placed and track the journey of your item in real-time. Please allow up to 48 hours for your tracking number to be logged by the shipping courier.

Customers are usually advised to allow up to 48 hours for their shipment’s tracking number to be logged by the carrier. If your shipment’s tracking is not updating, it could be that the package is yet to be picked up by the courier or that it has been picked up but yet to be scanned. If it has not been updated after 48 hours, it’s best to reach out directly to courier's local support - mentioned on their website - to resolve any concerns.

Most often when an international shipment tracking has stopped updating, it is simply due to a delay in the tracking system registering the parcel’s progress. Oftentimes, the only thing you can really do is be patient. International shipping is not always fast. Sometimes, customs can drag their feet and hold on to packages for prolonged periods of time - nobody knows why! Sometimes, the tracking information isn’t updated in real time, maybe due to a system lag, while your package actually is being shipped to you. However, if your parcel has passed its expected delivery date, contact us to open an enquiry.

Every order is shipped only to a single address. If you wish to ship products to different addresses, you will need to place multiple orders.

If the ordered items do not reach the customer within 30 days from the shipping date, we will offer a full refund, provided tracking information does not show that delivery was attempted at the customer doorstep.

However, if the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing an order, we will not be able to offer any refunds. 

In some cases, the shipping carrier may mark a package as Delivered a few days in advance when it's still out for delivery.

If you haven' received your package after it has been marked delivered, follow these steps: 

- Double-check your shipping address on your order confirmation to ensure that it was shipped to the correct address.

- Check your mailbox or anywhere else you receive mail. The shipping carrier may have left the package somewhere discreet to prevent it from being stolen.

- Check with your neighbours, family, or roommate(s). They might have accepted the package for you.

- Check for a notice of attempted delivery on your tracking link. This will have more information on the next steps you should take to receive your package.

- Give it a little more time. Some shipping carriers will scan items as delivered prior to arrival. We suggest waiting 3 business days to account for this.

Thank you for your patience!

If it has already been past 3 business days and your package is still missing, please contact us and we will do everything in our power to help you with the recovery process.

Once your package is in the care of our courier partners, we cannot be held responsible for lost or stolen packages.

In a perfect world - we would have ultimate control over the postal/courier system - but we are a very small business and are at their mercy - we also can’t be held responsible for a neighbour’s sticky fingers. If you think you have such neighbours - consider sending your package to a friend or to your work address. 

You can refuse to accept a shipment if the outer packaging is tampered/damaged/torn. Also, please email us mentioning your Order ID. We will be in direct contact with the courier to resolve the issue as quickly as possible. We will make every effort to keep you informed of the progress of our investigation and, where appropriate, deliver a replacement.

PAYMENT RELATED QUERIES

Our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa, RuPay or Amex, using our secure payment gateway. We have various wallets to pay from, PayPal, bank transfer via Netbanking, Buy Now Pay Later and EMI facility for credit cards as well. If you are facing any difficulty in completing your transaction, do reach out to us!

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.

No, we do not accept COD.

There are no hidden charges. The prices shown against each product are the final prices inclusive of GST and you wouldn’t be asked to pay any more than that. Except for shipping charges which is calculated based on weight and destination.

If your payment fails, you can complete the order with the bank transfer option or contact us for a payment link.

We are required by Customs to mark packages with full retail prices on the packing slips, not sale prices as they do not reflect the full value of the product. If a Customs Office of any country goes to our website at any time and sees a discrepancy between what the package is sold for and what it says on your packing list - we can get fined and potentially banned from shipping to your country again. We hope you understand why we just cannot take this risk.

ORDER RELATED QUERIES

Once your payment is authorised and your order is completed, you will receive an e-mail from TSC confirming the order placement. If you don’t receive the e-mail, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation e-mail, you also won’t receive the e-mail with your shipment notification and tracking information. 

We do not take orders over the phone. The customer would have to place an order on our website. You can reach out to our customer care support for any difficulties faced during placing the order. 

You can shop at TSC without creating an account. However, we recommend you create an account with us to enjoy discounts, rewards and first access to new launches. 

Changes cannot be made to an order once it has been placed and submitted. In situations where you may have entered the wrong address, shipping method, or there is a product discrepancy, contact us as soon as possible and we’ll do our best to help. Before submitting your order, please review all items, payment, size chart and shipping details carefully. 

The reasons why you would have partially received the order are:

- We might have shipped your items in two different shipments. The other would still be in transit, or

- The stock for the remaining items were not available.

In the latter case, you must have received a call from our customer care informing you the same. Only after your confirmation, the order will be shipped to you. In the unlikely situation that you are not available on your mentioned phone number, an email will be sent to you informing the same. You can call our customer care to get more clarity on your order status.

Restocking of products is highly dependent on customer demand and yarn availability. If we’ve received enough requests and the yarn is available to reorder, we do bring it back. Given the nature of our process, it’s hard for us to say if something will be back in stock unless it’s already been confirmed.

Pre-order is available only for specific products and they are labeled as such on our website. Just like re-stocking, pre-ordering is also highly dependent on yarn availability. Do check out social media accounts for updates on re-stocks. 

By virtue of their uniqueness and exclusivity, most of our products are available only in limited quantities. Because of this we cannot always guarantee their availability. If an item in your order becomes unavailable or delayed, we will immediately notify you by e-mail or telephone.

We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options you may want to try:

- Try using a different browser or device if possible 

- E-mail us or use the contact form to reach out to us

Our team will try to resolve your issues as soon as possible. 

You can cancel your order without any charges before it is shipped. Once shipped, and you choose to cancel the order there would be a deduction of ₹1000, for the charges we have to bear to get the products packed, onward and reverse shipping. 
Once your cancellation has been processed, we’ll send a confirmation to the e-mail ID you used to place your order. You will receive a refund for the cancelled products accordingly.  

Absolutely! We would need the complete shipping address along with a local contact number. If the delivery address is that of a hotel, we would recommend you to give us your personal local contact which would be reachable at all times. 

In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate packages. If this is the case, please check your emails, as we would have updated you via email on the status of your order. Don’t forget to check your junk folder as well.

We offer size exchanges and store credit notes. We do not offer refunds unless there is fulfillment errors. The amount is refunded via the original mode of payment within one week of initiation.  Read more.

We do not offer reverse pick-ups. The cost of any return and exchange is to be borne by the customer.

Hmmm, I still have more questions.

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